Shipping policy
SHIPPING POLICY
Order Processing Time All orders are processed within 1–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times after dispatch:
- Greece & EU: 10–25 business days
- Rest of World: 15–30 business days
Express shipping options may be available at checkout for faster delivery (5–10 business days).
Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping on orders over a certain amount — check our current promotions for details.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–7 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Orders valued over €150 entering the EU may be subject to additional customs duties.
Delays We are not responsible for delays caused by customs, weather conditions, or other circumstances beyond our control. If your order hasn't arrived within the estimated timeframe, please contact us and we'll do our best to help.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 14 days of the estimated delivery date at support@shopitiz.com. We will offer a replacement or full refund depending on the situation.
Contact Us For any shipping-related questions, please reach out to us at support@shopitiz.com or through our contact page.