Frequently Asked Questions (FAQ)

Shipping

How long does delivery take?

Orders to Greece are delivered within 7–15 business days. For EU countries, delivery takes 10–20 business days. International orders may take 15–30 business days depending on the destination.

Do you offer free shipping?

Yes! We offer free shipping on all orders. No minimum order required.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order at any time using our order tracking page.

Do you ship internationally?

Yes, we ship to over 30 countries worldwide including all EU member states, the UK, USA, Canada, Australia and more.

Orders & Returns

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us at support@shopitiz.com as soon as possible.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be unused and in their original packaging.

My item arrived damaged. What should I do?

We're sorry to hear that! Please contact us at support@shopitiz.com with a photo of the damaged item and your order number. We will resolve the issue immediately.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. All transactions are processed through Shopify Payments, which uses industry-standard SSL encryption to keep your data safe.

Products

Are your products covered by a warranty?

Most of our products come with a manufacturer's warranty. Please refer to the individual product page for warranty details, or contact us for more information.